Personnel on-board (POB) connect system allows instant localization and efficient rescue team management with safety and efficient hand in hand
Role: UX Designer
Assignment date: June 2019 – Dec 2019
Project Description
The project for POB connect was in very early life stage where the team only had technical requirements. The company has set some business and technical goals as this solution is IOT service but struggling to get the customer insights and how the actual users of the system perceive and use the system. I was leading a frontend development team based on Ukraine. My major responsibilities were to gather user’s insight through interview with customers in oil rigs and fishing ships, and mapping out the customer journey, sketching the customer facing solution and carrying out the usability tests.
Approach
The insight gathering tasks were carried out with domain experts and employees of oil and fishing industries. Since this system is to be used in rescue management during emergency, it was crucial to find out how the rescue manager used the traditional board and indicators to locate the personnel on board and lead the crisis management.
Since this system is for crisis situation, the user interface should be very intuitive, clear, simple and usable, several iterations of wireframes were created and tested out with the domain experts and customers.
With the offsite frontend development team, we managed to create a minimal viable product (MVP) to test it out with users, also we managed to set up wireless sensors and nodes on customer North Sea Giant to test for the first prototype.
Learnings
Since this is a rescue management system used in the crisis management, instead of adding the different features, we need to think how we can make the system accurate and usable requiring less cognitive attention
Bikram Awale 